FAQ

Hand washing recommended for everyday care.

For other pieces, follow the care guidance on the individual product page.

Fine crackle lines are part of the glaze’s character, inviting a closer look with every cup. Handmade pieces may vary in glaze tone, texture, crackling, shape and kiln marks.

This does not include chips, shipping damage or other faults. If you are unsure about your piece, contact us with clear photos for review.

Each TEAVOIR piece is crafted using traditional ceramic processes. Slight variations in glaze tone, texture, crackling, shape and natural kiln marks are part of its handmade character.

To learn more about the glaze and the tradition behind it, read What Is Ru Ware?

Available payment methods are shown at checkout. You can also find payment options displayed in the footer of our website.

Email hello@teavoir.com with your order number and the details of your enquiry. Our customer care response time is 1–2 business days.

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Available services and final shipping charges are shown at checkout.

Our Straight and Rounded Mugs ship free with no minimum purchase through November 2, 2026, at 11:59 pm Pacific Time. Other items in the same order may incur shipping charges.

Standard shipping for other products is US$15, with free standard shipping on eligible orders of US$98 or more after discounts. If a discount brings the eligible total below US$98, shipping charges may apply. Final shipping charges are shown at checkout. Any import duties and taxes are separate from shipping. Please see our shipping policy for the full details and current offers.

Orders ship from China. Please allow 2–5 business days for processing before dispatch, followed by an estimated 7–10 business days in transit.

During launches or high-volume periods, processing may take longer. Delivery times are estimates, not guarantees, and may vary due to customs processing or carrier delays.

International customers are responsible for any customs duties, import taxes or local handling fees required by their country. These charges are separate from shipping.

Contact hello@teavoir.com with your order number. We will help investigate and assist with carrier claims where applicable.

Returns can be requested within 30 days of delivery for unused items in their original condition and packaging, with proof of purchase. Contact hello@teavoir.com with your order number before sending anything back.

We will provide return instructions and the return address after reviewing your request.

We do not accept change-of-mind returns for custom or personalised products, final sale or archive sale items, or items damaged through misuse. Please read our return policy for the full terms.

Return shipping costs are your responsibility unless the item arrives damaged, defective or incorrect. Shipping fees are non-refundable unless the return is due to our error.

Please inspect your order upon arrival and email hello@teavoir.com promptly, ideally within 48 hours of delivery, with your order number and clear photos of the item and packaging.

Once shipping damage is confirmed, you may choose a replacement at no additional cost or a refund for the affected item to your original payment method. You do not need to return the damaged item.

Contact hello@teavoir.com with your order number and clear photos so we can review the issue and arrange an appropriate resolution.

Approved refunds are processed to the original payment method within 5–10 business days after the return is inspected or a shipping-damage claim is approved.

Our return policy does not limit any rights you may have under applicable consumer law.

Our Ru Series is designed and made in Ruzhou, China, by Yang Linpeng and our artisan team. Traditional teaware, everyday mugs and ceramic bracelets bring their craft into different parts of daily life.

Explore the workshop to discover the people and processes behind the collection.

We started TEAVOIR with a belief: traditional craft should be seen, used and reimagined for the way we live today. Our starting point is Ru ceramics from Ruzhou, China.

Read our story to learn more.