Refund policy

Returns

You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, contact hello@teavoir.com with your order number. Please contact us before sending anything back. We will provide return instructions and the return address after reviewing your request.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective or incorrect.

Shipping damage

Please inspect your order upon arrival and contact hello@teavoir.com promptly, ideally within 48 hours of delivery, with your order number and clear photos of the item and its packaging.

We review each claim and may request additional photos or order details to confirm what happened. Once shipping damage is confirmed, you may choose a replacement at no additional cost or a refund for the affected item to your original payment method. You do not need to return the damaged item.

Defective or incorrect items

If you receive a defective or incorrect item, contact hello@teavoir.com with your order number and clear photos so we can review the issue and arrange an appropriate resolution.

Handmade variation

Each TEAVOIR piece is crafted using traditional ceramic processes. Slight variations in glaze tone, texture, crackling, shape and natural kiln marks are part of its handmade character. This does not include shipping damage, chips or other faults. If you are unsure about an item, please send us photos for review.

Non-returnable items

We do not accept change-of-mind returns for custom or personalized products, final sale or archive sale items, or items damaged through misuse.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days after the return is inspected or a shipping-damage claim is approved. Shipping fees are non-refundable unless the return is due to our error.

This policy does not limit any rights you may have under applicable consumer law.